Shipping & Returns

Thank you for shopping at True Spice. We want to ensure that you have the best shopping experience, so we’ve outlined the details of our shipping policy below. Please read this policy carefully to understand how we handle shipping and delivery for your orders.

1. Order Processing

Order Processing Time: Orders are processed within [1–3 business days] from the date of purchase, excluding weekends and holidays.
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. If there is any issue with your order, we will notify you via email.
Shipping Notifications: After your order has shipped, we will send you a shipping confirmation email with tracking information (if available).

2. Shipping Methods and Costs

We offer the following shipping methods based on your location:

Standard Shipping: 1–2 weeks for delivery.

Please note that shipping times may vary depending on your location, product availability, and other factors.

3. Domestic Shipping

We ship to all [countries or regions you deliver to, e.g., "USA" or "North America"]. Domestic orders are shipped via [shipping carrier name, e.g., USPS, UPS, FedEx], and delivery times vary depending on your location and selected shipping method.

Delivery Time: Estimated delivery times for standard shipping range from [X–X] business days. Expedited shipping can reduce this time to [X–X] business days.
Tracking: You will receive a tracking number once your order is shipped, which you can use to track your order online.

4. International Shipping

Currently, we do not offer international shipping we will update it once it is available.

5. Order Delays

While we strive to ensure your order reaches you on time, unforeseen delays can occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand during holidays. We will notify you of any significant delays.

6. Lost or Damaged Orders

We take great care in packaging and shipping your order, but sometimes things can go wrong. If your order is lost or damaged during shipping, please contact us immediately at paliwalap7@gmail.com, and we will assist you in resolving the issue. Depending on the circumstances, we may offer a replacement or refund.

Lost Packages: If your tracking number shows that the package has been marked as delivered but you did not receive it, please contact the carrier directly. We recommend filing a claim with the carrier for lost packages.
Damaged Items: If your items are damaged, please contact us within 1 day of receiving your order. Please include photos of the damage so we can assist you promptly.

7. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We may be able to update the address before the order is shipped.

8. Returns and Exchanges

We accept returns within 7 days of delivery, provided the products are unused and in their original packaging. To initiate a return, please contact us at paliwalap7@gmail.com. Refunds will be issued once the returned items are inspected and deemed eligible for a refund. Shipping costs are non-refundable. Refunds will be credited around 5-7 days after the return is accepted.

9. Contact Us

If you have any questions regarding our shipping policy, please don’t hesitate to contact us:

True Spice
https://www.truespice.store
Email: paliwalap7@gmail.com
Phone: +91 8708046736

Effective Date: 28-12-2024